Privacy Policy

Last updated: 16/03/2026

This Privacy Policy explains how Castle Blinds Pembrokeshire (“we”, “us”, or “our”) collects, uses and protects your personal information when you use this website.

We are committed to protecting your privacy and complying with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This website is intended for users in England and Wales.

1. Who we are

Castle Blinds Pembrokeshire
5 St Twynnells Close,
Pembroke,
Pembrokeshire,
SA71 5PZ
Tel: 0758 5194406
Email: info@castleblindspembrokeshire.co.uk

For data protection purposes, we are the “data controller” of any personal information you provide via this website.

2. Information we may collect

2.1 Information you provide directly

When you contact us via our contact form or by phone or email, you may provide:

• Name
• Email address
• Phone number
• Address or location (if you include it in your message)
• Any other information you choose to include in your message

2.2 Information collected automatically

When you visit this website, certain information may be collected automatically, such as:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on the site
• Referring website (if applicable)

This may be collected through the use of cookies and similar technologies (see Section 7 below).

3. How we use your information

We only use your personal information when we have a lawful basis to do so. We may use your information for the following purposes:

• To respond to enquiries: To answer your questions, provide quotes and respond to messages you send via the contact form, email or phone.
• To provide our services: To arrange appointments, carry out site visits, supply and install blinds, and manage any related communication.
• To manage our business: For basic record-keeping, invoicing and customer service.
• To improve our website: To understand how visitors use our site and help us improve it (for example, using Google Analytics).

We do not use your information for unnecessary purposes, and we do not sell, rent or trade your personal data.

4. Legal bases for processing

Under UK data protection law, we rely on the following legal bases:

• Legitimate interests: To respond to enquiries, provide quotes, deliver our services, and manage our business.
• Contract: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract (for example, when you ask for a quote and then proceed with an order).
• Consent: Where required for optional cookies or similar technologies (for example, certain Google Analytics settings if applicable). You can withdraw consent at any time.
• Legal obligation: Where we must keep certain records to comply with the law (for example, tax or accounting records).

5. How we share your information

We will only share your personal data when it is necessary and lawful to do so. This may include:

• Service providers: Third-party providers who help us operate our website (for example, hosting providers, WordPress, and the Forminator contact form plugin), or help us run our business (such as email service providers). These providers only process your data on our instructions and are required to keep it secure.
• Analytics services: If we use Google Analytics, some anonymised or pseudonymised visitor data may be processed by Google (see Section 7).
• Legal or regulatory bodies: Where we are required to do so by law or in connection with legal proceedings.

We do not share your data with third parties for their own marketing purposes.

6. How long we keep your information

We keep your personal data only for as long as reasonably necessary for the purposes set out in this policy, and to comply with any legal, accounting or reporting requirements.

In general:

• Enquiry and contact form details may be kept for up to 12–24 months from our last interaction, unless we need to keep them longer for ongoing work or legal reasons.
• Customer records and related information may be kept for up to 6 years to comply with tax and accounting requirements.

When data is no longer needed, we will delete it or anonymise it.

7. Cookies and Google Analytics

7.1 Cookies

This website may use cookies and similar technologies to:

• Ensure the site functions properly
• Help protect the site from spam and abuse (for example, using reCAPTCHA)
• Understand how visitors use the site (for example, with Google Analytics)

You can usually control cookies through your browser settings by blocking or deleting them. However, disabling certain cookies may affect how the site functions.

7.2 Google Analytics

We may use Google Analytics to collect information about how visitors use our website. This helps us understand which pages are visited and how the site is used, so we can improve it.

Google Analytics may collect information such as:

• Pages visited and time spent
• Browser and device information
• Approximate location (based on IP address)

Where possible, we configure Google Analytics to respect your privacy (for example, by using IP anonymisation where available). Data processed by Google may be stored on servers outside the UK or EEA. For more information on how Google uses data, please see Google’s own privacy policy.

8. reCAPTCHA and spam protection

Our contact form uses Google reCAPTCHA to help protect the site from spam and automated abuse. This involves Google collecting certain information (such as IP address, browser details and user behaviour on the page) to determine whether a visitor is a human.

The use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

9. Your rights

Under UK data protection law, you have certain rights in relation to your personal data. These may include the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate or incomplete data
• Ask us to delete your data in certain circumstances
• Restrict or object to our processing of your data in certain circumstances
• Withdraw consent where we rely on consent (for example, for certain cookies)
• Request a copy of your data in a commonly used format (data portability), where applicable

To exercise any of these rights, please contact us using the details in Section 1.

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Telephone: 0303 123 1113

10. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Links to other websites

This website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. We recommend you read the privacy policies of any external websites you visit.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law or how we operate. Any changes will be posted on this page with an updated “Last updated” date. We recommend you check this page periodically to stay informed.

13. How to contact us about privacy

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: info@castleblindspembrokeshire.co.uk
Post: Castle Blinds Pembrokeshire, 5 St Twynnells Close, Pembroke, Pembrokeshire, SA71 5PZ
Phone: 0758 5194406